first partApply for processing
1. How to apply for a social security card?
(a) to apply for bank outlets.
The applicant shall apply for a social security card at each branch of the selected social security card cooperative bank by presenting his/her ID card (minors can use the household registration book) and one-inch white background color photo. If entrusting others to handle it, he/she shall also provide the agent’s ID card and power of attorney.
(2) Self-service application for mobile phones
Jiangmen City has opened the online social security card application business, and citizens can apply for social security cards online through the "Guangdong People’s Society" APP, the "Guangdong Easy" applet and the "Wuyi People’s Society" WeChat applet.
Enter the "Wuyi Renshe" WeChat applet, click the "I want to apply for a card" function button, enter the "Apply for a social security card" function module, and follow the prompts.
"Wuyi Renshe" WeChat applet
(3) Centralized application by units
The manager of the employing unit shall fill in the attachment Registration Form of Jiangmen Social Security Card Agency for Filing (downloaded from the social service platform in https://rsfw.jiangmen.cn/), affix the official seal of the unit, and submit it to the selected social security card service bank outlet. After the bank outlet confirms and seals, the bank outlet will send the scanned copy to Jiangmen Social Security Card Management Center through its branch or directly to fwpt2016@163.com mailbox. Tel: 0750-3873716, 3873767).
After the filing of the agent of the unit is completed, the employer can operate on the service platform to apply for social security cards for employees who have not applied for social security cards. If you have business problems, you can call the social security card hotline 0750-3873716 and 3873767, and the service platform operation problem can call the service platform customer service hotline 0750-3873738.
(4) Centralized application by schools
Schools can jointly apply for social security cards with social security card cooperative banks for teachers and students who have not applied for cards. Specifically, the schools will communicate with the issuing banks.
* Hong Kong, Macao and Taiwan personnel and foreigners to apply for instructions
Hong Kong, Macao and Taiwan personnel and foreigners can apply for social security cards by means of online application, offline application or centralized application with Hong Kong, Macao residents’ passes to and from the Mainland, mainland travel permit for taiwan residents, residence permit or passport, and photos that meet the standards of second-generation ID cards. If people from Hong Kong, Macao and Taiwan and foreigners participate in social insurance in this city, it is suggested that they first go to the social security agency where the insurance is located to verify the insurance certificate number and name, and use the information in the receipt of the insurance information inquiry issued by the social security agency to apply for a social security card, so as to ensure that the insurance number and name information are consistent with the social security card information, so as to avoid the failure of payment.
2. Which banks can apply for social security cards?
Bank of China, China Construction Bank, Industrial and Commercial Bank of China, Agricultural Bank, Guangfa Bank, Postal Savings Bank, Bank of Communications, any bank outlets in Wuyi area, and outlets of rural cooperative institutions (Jiangmen Rural Commercial Bank, Kaiping Rural Commercial Bank, Taishan Rural Commercial Bank, Heshan Rural Commercial Bank).
If you have any questions, please call the banking service hotlines:
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Bank of China
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3163671
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agricultural bank
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2955270
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Industrial and Commercial Bank of China (ICBC)
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3169940
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China Construction Bank
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3298389
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Guangdong Development Bank
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3288772、3960000
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The postal savings bank
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3500635
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Agricultural cooperative organization
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6339129
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Bank of Communications
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3989900
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Third, how to check the progress of social security card processing?
Business card printing will be completed within 25 working days after the social security card application, and the applicant will be informed of the success of business card printing by SMS. Members of the public can also check the progress of card processing in the following ways:
1. Inquire at the outlet of the card-issuing bank;
2. Inquire at the social security card self-service machines of banks, people’s organizations and social security departments;
3. Enter the "Wuyi People’s Society" WeChat applet-electronic social security card-card status query function to query.
If you have any questions about the card processing process or the use of social security cards, you can call the social security card hotline at 0750-3873716 and 3873767.
Four, how to apply for social security cards in a centralized way?
After the employer has registered with the municipal social security card management center for the cooperative bank of the company, the manager can log on to the "Human Resources and Social Security Online Service Platform" (website: https://rsfw.jiangmen.cn/) and supplement the relevant information of employees on the platform as required, and then submit the social security card application and enter the corresponding business card making process. After the card is made, the cooperative bank will inform the applicant or the agent to collect it at the outlet, and employees can also apply for it by individual application.
5. What conditions can I apply for a social security card? Is it mandatory to cancel the social security card when surrendering?
All permanent residents in our city can apply for a social security card. After surrender, it is not mandatory to cancel the social security card. After re-insurance, they can continue to use the original social security card.
6. What should I do if I have never applied for a social security card but need it urgently?
Answer: Some bank outlets in Jiangmen City have opened the service of instant access to social security cards (for details, please go to the WeChat applet of Wuyi Renshe-Electronic Social Security Card-Applying for Social Security Card-Quick Card Issuing Point function). I can go to the service outlets with my valid ID card and a 1-inch color photo on a white background and get the card activated on the spot.
7. Is there a charge for applying for a social security card?
There is no charge for the applicant to apply for a card for the first time. If the card is damaged or lost due to personal reasons, the card information is changed, and the service bank needs to be replaced or replaced, according to the Reply on the Charge of Social Security Card (IC) issued by the Guangdong Provincial Price Bureau and the Department of Finance (Guangdong Price Letter [2003] No.167), the fee for each card is RMB 20 yuan.
8. Can I reapply for a social security card if the citizen’s ID information has been modified?
Jiangmen City, if the insured needs to change his ID number, Hong Kong, Macao and Taiwan pass number, passport number, social security number or name due to going abroad or modifying the certificate number, he must go to the social security agency to modify the insured information, and then reissue the social security card with the personal identity information change or household registration cancellation certificate issued by the police station to the original card-issuing bank outlet to correct the information; The uninsured person can reissue the social security card with the personal identity information change or household registration cancellation certificate issued by the police station to correct the information at the original issuing bank outlets.
9. When applying for a social security card, I was told that I had applied for a social security card in this city. What is the reason? What should we do?
Perhaps the family members have handled the social security card, or the village Committee, community and work unit where the household registration is located have concentrated on applying for the social security card. If the social security card is still stored in the bank outlet, you can go directly to the outlet to check and get activation; If you have received and verified that you can’t get the card back, you can go to the card bank to report the loss and reissue it with your valid ID card.
10. When applying for a social security card, I was told that I had applied for a social security card in other places. What is the reason? What should we do?
In November 2019, the Provincial People’s Social Welfare Department launched the "one person, one card" verification function of social security cards in the province. When citizens apply for new cards, replacement cards and line changes, the system will first verify whether they have applied for social security cards in different places in the province. If it exists, it needs to be confirmed by the operator of Jiangmen Social Security Card Service Bank in the system operation of "one person, one card", and then the Jiangmen social security card business is processed, and it is not necessary for citizens to go to the social security card handling bank in different places to handle the card cancellation business. If you encounter this situation when applying for a mobile phone or online platform, citizens need to go to the bank outlets to apply for a social security card after confirming the business of "one person, one card". The hot issue of "one person, one card" business is common at eleven o’clock.
XI. Hot Issues of "One Person, One Card" Business
(1) What are the business contents of "one person, one card"? What is "one person, one card, circulation reuse in the whole province"?
A: According to the work requirements of the provincial government’s "100 Blocking Actions", in order to reduce repeated card issuance and realize the universal use of social security cards in the province, since October 31, 2019, Guangdong Province has implemented the one-card use of social security cards in the province, and it is not necessary to change cards in different places. Cardholders have only one social security card that is common in the whole province, and can handle social security business in the whole province, including social security information inquiry, payment settlement and treatment collection. If an individual holds multiple social security cards issued by cities in the province, he can handle it through the "one person, one card" business, and merge multiple social security cards under his name into one social security card, which is circulated in the province.
(2) How to handle the "one person, one card" business of social security cards?
A: First of all, check the social security card holding status in the "Social Security Card Column" of Guangdong People’s Society app and Guangdong Province Easy Program. If there is more than one card for one person, you can go to the nearest social security card service outlet to handle the "one person, one card" business.
(3) What is the difference between the social security card cancellation business and the social security card "one person, one card" business?
A: Difference 1: The cancellation of social security card business will affect the use of social security card accounts. It is necessary to go to the human resources and social security department to clear personal medical insurance accounts, and then go to the service bank to clear and cancel financial accounts, and the service bank will recover social security cards. Difference 2: the "one person, one card" business of social security card does not affect the use of social security card accounts, and the financial accounts in the card are not affected. The medical insurance accounts only support local applications and cannot be used universally in the province.
(4) Will it affect the social security participation record after handling the "one person, one card" business of social security cards?
A: After handling the "one person, one card" business, the individual social security insurance payment record will not be affected, and the application of the merged social security card financial account will not be affected. For the time being, the medical insurance account only supports local use, and cannot be used across the overall planning area. After the docking between the local medical insurance system and the provincial social security card management system is completed, it can be used across places. Please consult the local medical insurance department for details.
(5) Does the "one person, one card" business of social security card support handling in different places? How to handle the "one person, one card" business across banks and places?
Answer: At present, the "one person, one card" business only supports the local handling of the card issuing place (the local card cannot handle this business), and individuals can choose any social security card service outlets (including inter-bank service outlets) nearby.
(6) A place has a social security card and is granting pension benefits. B place participates in urban and rural medical insurance. Can’t you do a social security card in B place without cleaning up the social security card in A place? How to clean up the pension that has been paid to the original social security card?
Answer: The social security services in our province (endowment insurance, industrial injury insurance, unemployment insurance) have all been centralized at the provincial level, and the social security card has achieved the unified standard of the whole province, which can support the distribution of social security benefits to the social security card selected by the cardholder and realize the social security card’s "one card for all, no card for different places" in the field of people and society. You can continue to use the social security card in place A, and you don’t need to apply for the social security card in place B.. If you need to use medical insurance for reimbursement, you can apply for medical insurance in electronic certificate of place B for mobile payment.
(7) What should I do if the original social security card is lost after being merged?
Answer: You can report the loss by telephone through the banking service hotline, or you can go to the original social security card service bank outlets to handle the loss reporting business of social security cards.
(8) Can social security cards issued from other cities be used locally?
A: The social security card contains two basic deposit account, namely, a financial account and a medical insurance personal account. Financial accounts have been universally used in the province, and social security services (pension insurance, unemployment insurance and work-related injury insurance) can issue social security benefits in different places in the province through social security card financial accounts. The medical insurance account can be used in some designated hospitals and pharmacies in the province, and the specific application scope can be consulted with the local medical insurance or social security department.
(9) How to retrieve or reset the password of the merged social security card?
Answer: The merged social security card has been merged with the social security function, and the card password (PIN code) cannot be reset. In order to prevent your social security card financial account from being stolen, according to the current financial management measures, I need to take my card to the bank outlet to report the loss of the social security card financial account.
(10) How to withdraw the balance of personal account and financial account of social security card and medical insurance?
Answer: If it is necessary to withdraw or transfer funds from the personal medical insurance account, it should be handled by the medical insurance department of the original insured place, and it should be handled according to the Notice on Strengthening and Perfecting the Personal Account Management of Basic Medical Insurance for Urban Employees (No.8 [2008] of Yue Lao She Fa) and the Notice on Printing and Distributing the Reform Plan for Deepening the Urban and Rural Medical Security System in Guangdong Province (No.19 [2012] of Yue Fu Ban) and other relevant documents; If you need to withdraw or transfer funds from financial accounts, you can go to the issuing bank outlets to handle it.
(eleven) the merged social security card, the card account can continue to use?
Answer: After the "one person, one card" function of the provincial card system is merged into the social security function of the social security card, the application of its financial account is not affected, and the personal account of medical insurance only supports local use for the time being and cannot be used across the overall planning area.
(XII) When handling social security cards in City A, I was told that there were unfinished business card printing data in other cities, so I couldn’t clean up the business of "one person, one card", which made it impossible to handle the card in City A. What should I do?
Answer: When applying for social security card business, if the cardholder has the business card-making status of "in-transit card" in other cities (that is, the status is applied for but not business card-making, business card-making failed, and business card-making in progress), it is necessary to contact the social security card management agency where the card is located according to the latest business card-making status of "in-transit card":
If the status is "applied without business card printing", the application can be cancelled if it is not necessary to continue. If you need to continue to handle it, wait until the business card printing is completed before handling the "one person, one card" business;
If the status is business card printing failure: if it is not necessary to continue processing, the application will be cancelled. If it is necessary to continue processing, contact the issuing bank or the verification information of the issuing place to re-make the card, and then handle the "one person, one card" business after the card-making is completed;
The status is in business card printing: wait until the business card printing is completed before handling the "one person, one card" business.
(XIII) When applying for a new or replacement card business in City A, I was told that I already had a social security card in City B. Does the applicant need to go back to City B to cancel the card before going back to City A to apply for a card?
A: No. The business operation of "one person, one card" is to merge the social security cards in the provincial card system and go to the nearest social security card outlet to handle it. After the social security card is merged, the balance in the card and the original payment record period of social security will not be affected. Financial accounts can be transferred or withdrawn according to the relevant regulations of banks. If it is necessary to cancel the social security card in different places, it is recommended that the cardholder consult the local social security card management department.
(fourteen) how to use the social security card to receive social security benefits?
Answer: You can log on to the website of guangdong provincial department of human resources and social security, click on "Guangdong Social Security Service"-"Online Personal Service of Social Insurance" to log on to the account of an individual or unit manager. After logging in successfully, you can choose the corresponding online service function. Please search for relevant guidance documents on the website of our office for specific operation instructions.
(15) How to apply for changing the bank where the social security card is opened?
A: Step 1: Go to the new bank to handle the line change business. After communicating with the bank to make an appointment successfully, the cardholder will handle the social security card wrapping business with the original ID card and the old bank social security card to the new bank he intends to choose.
Step 2: Get and activate a new social security card at the new bank, and ask the new bank to issue a notice of personal transfer of medical insurance.
Step 3: The cardholder himself goes to the old correspondent bank to register the balance of the old card and cancel the account with the remittance notice issued by the new bank and the old and new social security cards.
the second partUsage and abnormal situation
1. How to activate the social security card? What is the original password of the social security card? How to reset the password?
I can activate my social security card by going to any service outlet of the cooperative bank in Jiangmen City to activate my financial account with the original ID card. The financial password is set by the citizens themselves when they activate the bank counter, and the initial social security password is 888888 (it is strongly recommended to modify it at the social security card self-service machine in time. Some bank self-service machines do not support the third-generation social security card for the time being, so you can reset the password at the social security card service window).
If you forget the financial password or social security password, you can change the password at the counter of any branch of the bank to which the card belongs with the original ID card and social security card.
Remarks: Old people or special people with mobility difficulties can contact the social security card cooperative bank to make an appointment for on-site activation service.
Second, how to deal with the failure of swiping social security cards in hospitals and pharmacies?
If the balance of the social security card medical insurance account is sufficient and the password is correctly entered, it may be caused by the following reasons:
(1) The status of the social security card is abnormal (the chip is damaged, the loss is reported, it is not activated, and the social security card account has not been used for a long time and has been frozen by the bank);
(2) There are credit card arrears, the property under the name is frozen by the judicial organs according to law or other reasons that cause the bank to freeze the account.
(3) In case that the identity certificate kept by the cardholder in the bank is expired, the information is incomplete and untrue, the card-issuing bank shall suspend the financial service of the cardholder’s account according to relevant regulations and need to update the information of the customer’s valid certificate.
The above situation can be handled by contacting the service bank.
In addition, the abnormal equipment or network of POS machines in hospitals and pharmacies will also lead to the failure of consumption. You can inform the cashier to record the error codes and Chinese prompts on POS machines, and the hospitals and pharmacies will contact UnionPay for registration.
Third, the social security card has been used normally. Recently, when it was consumed in hospitals and pharmacies, it showed that the authentication failed and it could not be consumed. What is the reason?
According to Article 16 of the Anti-Money Laundering Law of People’s Republic of China (PRC) and Article 19 of the Administrative Measures for Customer Identification and Customer Identity Information and Transaction Records of Financial Institutions of China People’s Bank (promulgated by Order No.2 [2007] of China People’s Bank, China Banking Regulatory Commission, China Securities Regulatory Commission and China Insurance Regulatory Commission), banks will regularly stop providing financial services to customers’ accounts with expired certificates and incomplete and untrue information left in banks. If the social security card can’t be traded and consumed due to the above situation, please contact the issuing bank in time to verify the identity information reserved in the banking system. You can use the valid ID card at any business outlet of the bank to which the social security card belongs or the formal channel guided by the bank to update the documents and resume using them. If you have any questions, you can call the banking service telephone on the social security card.
Four, how to query the social security card medical insurance personal account balance, transaction flow and social security payment records?
Citizens can use the social security card self-service machines and the website of the online service platform of the people’s society distributed in bank outlets, human resources and social security bureaus, social security bureaus and some human resources and social security stations.
(https://rsfw.jiangmen.cn), the "Wuyi People’s Society" WeChat applet inquires about the balance of the social security card medical insurance personal account, transaction flow and social security payment records.
5. Is there a handling fee for cross-bank cash withdrawal of social security cards?
China Bank, China Construction Bank, Postal Savings Bank, Guangdong Rural Credit Cooperative (i.e. Rural Commercial Bank), Guangfa Bank, Agricultural Bank and Bank of Communications are exempted from handling fees for inter-bank ATM withdrawals in our province, and cardholders are exempted from handling fees for at least three intra-bank ATM withdrawals every month.
Six, the elderly will not use the bank terminal equipment, how to check the social security card financial account income and expenditure details?
Citizens can apply for a social security card at any bank outlet of the social security card cooperative bank for free to check the account book or passbook for auditing and reconciliation.
7. Can social security cards be used in different places?
The chip of social security card in our city adopts the unified national standard. The social function of social security card can be directly used in the self-service machines of social security cards in three districts and four cities of Jiangmen. The financial function of social security card can be used nationwide. The medical insurance of local and cross-regional social security cards has been settled immediately in our city. Insured persons who meet the requirements of cross-provincial medical treatment in Jiangmen can apply for cross-provincial medical treatment in different places with their social security card, ID card and application form for medical treatment in different places. After being examined and confirmed by the social security agency, the insured person is hospitalized in the registered hospital, and can go through the medical insurance hospitalization registration procedures and the immediate settlement of hospitalization medical expenses with his social security card, ID card and other materials. The balance of the medical insurance account of the social security card in our city supports the real-time settlement of consumption and use in designated hospitals in the province.
8. What should I do if my social security card is lost?
If you lose your social security card, you can print it for free at the social security card self-service machine or the counter of the bank outlet with the original ID card. After the social security card is made, I can get the card activated normally by going to the card outlet with the original ID card.
9. There is still a balance in the original Guangfa Medical Insurance IC card medical insurance account before 2013. How to transfer it?
After activating the new social security card in this city, the balance of the original medical insurance account of Guangfa Medical Insurance IC Card will be automatically transferred to the new social security card account in the next month of activation (if it fails to arrive on time, it may be caused by the inconsistency between the identity information of the original medical insurance IC card and the identity information of the new social security card, so I need to go to the social security agency to verify the information with my valid ID card and the original Guangfa Medical Insurance IC card and go to any outlet of Guangfa Bank to check and correct the information).
If the social security relationship in this city needs to be terminated due to the insured’s insurance or death in other places, and the balance of the original medical insurance IC card of Guangfa Bank has not been carried forward, you can go to the social security agency to clear or cancel the account of the social security card, and go to any outlet of Guangfa Bank to clear the original medical insurance IC card with the Transfer Notice issued by the social security agency.
the third partReplacement and cancellation
1. What should I do if I lose or damage my social security card and replace it? How long will it take?
If the cardholder needs to replace the social security card due to the loss of the card or the change of information, he/she shall apply for a replacement card at any branch of the social security card bank with valid identity documents. It is suggested to call the card-handling bank to report the loss temporarily in time, and go to the card-handling bank outlet as soon as possible to formally report the loss and reissue the card.
Complete the business card printing within 20 working days after replacing the card at the bank outlet. After the business card printing is completed, I will collect a new card from the outlets that handle the card replacement with the receipt and valid certificate (some outlets have opened the instant card replacement service, and the card can be activated at the same time when the card is reported lost, and the list of fast card issuing points can be viewed in the WeChat applet of Wuyi Renshe-Electronic Social Security Card-Fast Card Issuing Points).
2. Do I need to replace the social security card when its validity expires?
According to the requirements of "Procedures for Handling Social Security Card Business in guangdong provincial department of human resources and social security" (Guangdong People’s Social Regulation [2016] No.13), three months before the expiration of the social security card, I can bring my valid certificate to any branch of the cooperative bank to apply for renewal of the social security card. If the card is changed beyond the validity period, the card replacement fee will be charged by 20 yuan/piece according to the provisions of the Reply on the Charge of Social Security (IC) Card (Guangdong Price Letter [2003] No.167) and the Notice on the Charge of Social Security (IC) Card (Guangdong Labor Agency [2003] No.169) and the requirements of administrative fees.
3. I bought social security in my old company and applied for a social security card in this city. Now I have changed to a new company to participate in the insurance. Do I need to apply for a new social security card?
There is no need to apply for a new social security card, but you can continue to use the original social security card.
4. Does the cardholder who pays social security expenses such as employee medical insurance or pensions through the social security card need to change the withholding account after replacing the social security card?
At present, the social security cards of Guangfa, Rural Commercial Bank and Bank of Communications support "changing cards without changing numbers", and the financial accounts of other banks’ social security cards will change after replacement (the financial accounts of all banks in the fast card issuance business will change). Therefore, if the cardholder pays social security expenses such as employee medical insurance or pension payment through the social security card, please confirm with the bank whether the financial account number of the new card is the same as that of the old card. If it is inconsistent, please change your account number at the withholding unit in time, or you can handle the convenience service of social security card at the bank outlet.
Social security card can provide convenient service in one window;
At the end of June this year, Jiangmen Human Resources and Social Security Bureau, together with Jiangmen Branch of Guangfa Bank, set up the "Jiangmen Social Security Card One Window Convenient Service Point" on a pilot basis, and launched the information platform of "No worries about changing social security cards". The province took the lead in providing citizens with one-stop and one-window services such as applying for social security cards, quickly replacing cards, changing various benefits and deducting account numbers, and realizing the packaging of social security card services. Since November, Jiangmen Human Resources and Social Security Bureau, in conjunction with the Social Security Card Cooperative Bank, has launched a "one-window" convenience service for social security cards in 758 social security card cooperative bank outlets throughout the city, covering all social security card cooperative bank outlets in four cities and three districts, realizing the full coverage of convenience service points.
Business process:
(a) the applicant to submit the application form, my ID card and social security card in the service window.
(two) the bank staff through the "Jiangmen social security card exchange one-stop service platform" to submit information to other units for review and processing.
(3) The public will be informed by SMS after the business is successfully handled.
List of convenience services in one window:
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Change of TV fee withholding account number
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Change of gas fee withholding account number
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Change of water fee withholding account number
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Change of electricity bill withholding account number
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Change of account number for basic old-age benefits for employees
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Change of account number for payment of pension insurance benefits for urban and rural residents
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Change of account number for deduction of basic medical insurance for retirees and employees
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Fourth,part four Electronic social security card
1. What is an electronic social security card?
The full name of electronic social security card is "electronic social security card", which is the online form and electronic license of social security card. It is the electronic certificate and settlement tool for cardholders to enjoy people’s livelihood services such as people’s social services online. It has one-to-one correspondence, unique mapping, the same status and the same function with the entity social security card, and is uniformly issued, authenticated and managed by the national social security card service platform, which is universal throughout the country.
2. What are the differences and connections between electronic social security cards and physical social security cards?
Electronic social security card and entity social security card have one-to-one correspondence, unique mapping, the same state and the same function. Cardholders can choose to use physical social security cards or electronic social security cards according to application scenarios and personal preferences.
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Mobile phone use (online, code scanning)
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Card use
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3. What can electronic social security cards do in the fields of human resources and social security?
On the basis of 102 functions of the entity social security card, it will expand to more public service fields.
Online identity authentication: electronic service voucher, online treatment qualification authentication, quick login service (website, mobile phone APP, self-service machine)
Personal information inquiry: social security insurance information, employment talent service information, personal employment information, vocational training information, vocational qualification information, vocational skill level information, and entrepreneurial guarantee loan support information.
Business application: employment and entrepreneurship services, social security services, labor and employment services, talent services, mediation and arbitration services.
Mobile payment: insurance payment, examination payment, training payment and work-related injury medical expenses.
4. What functions has Jiangmen Electronic Social Security Card realized at present?
(1) code scanning payment function: the social security card holder shows the QR code of the electronic social security card when consuming the medical insurance account, and the designated medical institution or pharmacy uses the intelligent POS machine to scan the QR code, so that the medical insurance account consumption can be completed.
(2) Online identity authentication: it can replace the entity social security card to realize identity authentication on the Internet. Electronic social security card can realize the online treatment qualification certification of cardholders through biometric technology.
(3) Personal information inquiry: You can inquire about medical insurance account transaction details, social security payment information, talent service information, personal employment information, recruitment information, vocational training information, skill certificate information, personnel file information, personnel examination information and preferential subsidy information on the Internet.
(4) Handling online business: You can handle the annual review of pension benefits, check-in of unemployment benefits, selection of designated medical institutions, job registration, training registration, preferential subsidy application and other social services through mobile phones.
(5) Offline business: You can show the QR code of the electronic social security card through the mobile phone in the special window of the social security agency in the city to scan the code for job registration, unemployment registration and other social security services.
In the future, the service and application fields of electronic social security cards in Jiangmen will continue to expand, realizing the full-service application scenarios of electronic social security cards, realizing code scanning authentication and handling affairs, and obtaining more extensive, meticulous and caring services, so that citizens do not need to bring physical cards out.
5. Is the electronic social security card safe and reliable?
Through the unified issuance and verification of the national social security card service platform, it is jointly built by the national Ministry of Human Resources and Social Security and local social security departments at all levels, with reliable security authority.
Based on the security system of social security card, improve the security mechanism of electronic social security card.
Trusted secure access
Access security management
Application risk prevention and control
Safety traceability
Standardize online business processes and advanced technical means to fully guarantee security.
Personal data security
Online business security
Security of capital transaction
Personal authorized access based on electronic social security card.
Everyone uses electronic social security cards.
It can be proved that "I am me", "I operated", "i query" and "I acted"
Effectively avoid the risk of unauthorized APP counterfeiting personal online operations.
6. Where can I get the electronic social security card?
Electronic social security cards can be applied for and used on officially authorized multi-channel apps.
At present, Jiangmen City has opened the "Wuyi People’s Society" WeChat applet, "Guangdong Easy" WeChat applet, Alipay, Guangdong People’s Society APP, China Unionpay Quick Pass, major banks’ mobile apps and other channels to issue applications. It is recommended to apply through the "Wuyi People’s Society" WeChat applet first, which has the richest application scenarios (including social security information inquiry, code scanning payment, and family card association).
Note: After a certain channel is disassociated, it will not affect the use of electronic social security cards in other channels.
Seven, if the electronic social security card application fails, how to deal with it?
Confirm whether the entity social security card has been received.
If so, please confirm whether the social security card has the following conditions.
Not enabled, reported loss, cancelled and locked.
Please check whether the personal photo of the social security card is quite different from my current appearance.
Contact the local community department or call the local 12333 telephone for consultation.
8. Can the electronic social security card continue to be used after the physical social security card is reported lost and locked?
The entity social security card is invalid, and the electronic social security card is not available, so you can only disassociate.
Entity social security card is invalid or unavailable:
Seal, report the loss, lock and cancel.
Nine, the entity social security card has been replaced, how to deal with the electronic card?
Step 1: Remove the association of the original electronic social security card.
Step 2: Apply for a new electronic social security card.
X. What conditions should be met for applying for and opening payment settlement of electronic social security cards?
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condition
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The entity social security card can be used normally.
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The bank account of the entity social security card has been activated, and the mobile phone number in use is reserved on the bank side.
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function
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Work voucher, business inquiry and settlement identity authentication
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Payment, self-funded settlement and combined payment
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Note: There are some differences in the specific functions opened in different places, and the list of local online service items shall prevail.
XI. What should I do if the payment and settlement function cannot be opened?
Please check the bank account and associated mobile phone number of the entity social security card. Possible problems:
The bank account of the entity social security card is not activated.
The mobile phone number is not reserved in the bank or is incorrect.
12. Can I apply for an electronic social security card with a temporary social security card?
Temporary social security card cannot apply for electronic social security card.
XIII. Can the "Wuyi People’s Society" WeChat applet sign an electronic social security card in non-Jiangmen area?
At present, the "Wuyi People’s Society" WeChat applet only supports the signing service of Jiangmen’s electronic social security card, and other social security cards in non-Jiangmen areas cannot be signed by the "Wuyi People’s Society" WeChat applet for the time being.
14. Can I get multiple electronic social security cards through multiple channels?
Each social security card holder can only issue one electronic social security card. Cardholders who have successfully issued electronic social security cards through other channels (Alipay, WeChat, etc.) can receive Jiangmen electronic social security card after paying attention to the authentication of the "Wuyi Renshe" WeChat applet (one of three authentication methods such as electronic social security card password, face recognition and SMS); Cardholders who have never issued electronic social security cards can directly issue Jiangmen electronic social security cards by paying attention to the "Wuyi People’s Society" WeChat applet.
After the "Wuyi People’s Society" WeChat applet issues or receives the Jiangmen electronic social security card, you can enjoy convenient services such as hospital visits and medical insurance account consumption.
Five,The fifth part Third generation social security card
1. What is the third generation social security card and what is the difference between it and the second generation social security card?
The third-generation card is a new generation social security card that was planned by the Ministry of Human Resources and Social Security in 2017 and issued in 2019. It is based on the bank financial IC card, loaded with social security and other applications, and adopts dual-interface and large-capacity card chips, adding digital certificates, contactless and other applications, which has good expansibility and compatibility.
The main differences between the third-generation card and the second-generation card are as follows: firstly, the third-generation card face will be replaced by the unified Guangdong Huamu Cotton as the watermark pattern; Secondly, the third-generation card is printed with non-contact logo, which increases the non-contact card reading function and reduces the physical loss of inserting and pulling cards. The third-generation card will be more durable than the second-generation card, and the third-generation card has upgraded the domestic encryption algorithm and is safer than the second-generation card.
2. What are the functions of the third generation social security card?
In addition to the basic functions of identity certificate, insurance inquiry, social insurance and receiving financial subsidies for benefiting farmers, purchasing medicines for medical treatment, reimbursement for hospitalization, financial payment, etc., the card space of the third generation card can be used to load local characteristic applications according to the individualized development needs of various cities. The third-generation cards in our city are loaded with the financial "flash payment" function, and the "card insertion" is changed to "card waving", which can realize fast identity authentication and micropayment functions in hospitals, campuses, public transportation, libraries, scenic spots, supermarkets and other places where cards are used, and the usage scenarios are richer and more convenient.
Tips: The third-generation card opens a small amount of confidential payment for financial accounts by default, which is more convenient to use. If you don’t need to open it, please contact the issuing bank to close this function.
3. Do citizens with second-generation cards need to renew third-generation social security cards?
The principle of "natural transition and gradual issuance" is adopted for the renewal of the second-generation card and the third-generation card in our city. From April 2021, the third-generation card will be issued uniformly for the first application (including individual application, unit application and online application), overdue renewal, lost replacement and bank replacement. The second generation card that is still in the validity period can continue to be used, and it is not mandatory to replace the third generation card.
Fourth, how to apply for the third generation social security card?
(a) no second-generation card personnel
1. Through the "Wuyi People’s Society" WeChat applet, fill in the information in the "I want to apply for a card" function of the social security card column for mobile phone online processing.
2. I bring the original ID card (the guardian carries the household registration book and the original ID card of the guardian for minors) to the social security card cooperative bank outlets to apply for new business.
Remarks: citizens who apply for social security cards for the first time are free to choose social security card cooperative banks.
(two) the existing second-generation card personnel
If you choose to change your card at the original card-issuing bank, the cardholder himself will bring the original second-generation card and the original ID card (minors will bring the original second-generation card, household registration book and the original ID card of the guardian) to the card-issuing bank outlet to apply for the third-generation card replacement business.
If you choose to change the bank to get a third-generation card, the cardholder will carry the original second-generation card and the original ID card (minors will carry the original second-generation card, the household registration book and the original ID card of the guardian), first go to the new bank to change the card line and get a third-generation card, and then go to the old card bank to cancel the card and transfer the balance.
V. Is there any influence on the use and payment of the card after the card change?
After the third-generation card is successfully replaced (the financial account is activated) without changing the issuing bank, the balance of the medical insurance account of the original social security card will be automatically carried forward to the third-generation card (for example, citizens who change their cards need to go to the bank to cancel the card and transfer the balance), and the use of the third-generation card by citizens in hospital pharmacies has no effect as before. Cardholders can check the balance of medical insurance account and transaction details at the social security card self-service terminal or the "Wuyi Renshe" WeChat applet. If the second-generation card was originally used to issue pension benefits, after replacing the third-generation card, it is necessary to go through the formalities of changing the pension benefits payment account in time through online "Guangdong saves trouble" or offline social security agencies and social security cards "one window for all" to ensure the normal payment of benefits on a monthly basis.
If you still have questions about the social security card, please call the social security card service hotline or the banking service hotlines for details:
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Social security card service hotline
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3873716、3873767
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Bank of China
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3163671
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agricultural bank
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2955270
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Industrial and Commercial Bank of China (ICBC)
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3169940
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China Construction Bank
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3298389
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Guangdong Development Bank
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3288772、3960000
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The postal savings bank
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3500635
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Rural Commercial Bank
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6339129
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Bank of Communications
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3989900
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